I worked at M&T Bank for 8 years and had some strange-sounding roles:

Operations Manager (we’ll start with a simple one): our team handled the onboarding of business customers to the bank’s products for moving, protecting, and reporting on their finances. My job was to run the department: manage performance, hit key metrics, improve experiences, processes, and relationships.

Customer Experience Engineer: think process improvement with a CX/UX lens. I did journey mapping, user interviews, brainstorming, prioritization, implementation, and change management.

Customer Journey Owner: program management across an entire customer lifecycle, inclusive of Agile product management, process and policy improvements, and reorganization initiatives.

President, Intrapreneurship Resource Group: an extracurricular role leading a volunteer organization whose goal was to be - and build out - a guerilla army of innovators from the ground up.

Previously, I was a Substitute Teacher, a Salesperson, a Waiter, and a Collegiate Assistant Baseball Coach.

I think you can count on 3 kinds of connection that set me apart:

Human connection: vulnerability, authenticity, and relatability are paramount for me. Let’s have some fun and build a real relationship here! Also, I’m open about my mental health challenges and value the gratitude I’ve received from former colleagues for my determination to ensure voices are heard.

Self-work + career-work connection: a core premise for me in this work is that this all fits together. The parts of your life will be aligned.

Rationality and emotion connection: I love taking “soft” subjects and applying evidence-based methods, with the versatility to adapt the approach to what resonates most with you.

Being Yourself: learning our values, strengths, and interests then making our lives more and more in line with them leads to the best lives we can live

Pursuit of Curiosity: fuel to feed the fire of an engaged, inspired life

Science: continually refines what we understand about what’s going on in the world, and thus what we can feel confident employing in our lives

Audacity: it takes guts and daring to stare down our flaws and fears, our hopes and dreams, and commit to taking action on it all

Antifragility: imagine our power if when life’s inevitable adversity hits, we don’t just carry on but improve

I was born in 1990 and grew up in Lockport, NY, the third of four brothers who played a lot of street hockey, wiffle ball, and backyard football.

I went to Fredonia for college and have a Communication degree specializing in Video Production.

I have a dog named Ludo. He’s working on his fear of humans.

I’m a certified Open Water SCUBA Diver.

I can play a little violin.

From 1990 to 2021, the only foreign country I’d been to was Canada. Since 2022, I’ve been to France (3x), England, Spain, and Iceland.

I can speak French.

My eyes are two different colors.